The General Policies
Sue Homestay in Christchurch – This section explains our policies, terms and conditions as well as answering your frequently asked questions. If the question is not here, do ask our house owner.
What payment do you accept?
We accepts bank transfer of ANZ or Kiwi Bank,you also also pay by cash when you are check-in. And please be inform that we do not accept credit cards, so the payment are only cash and online transfer.
What is your cancellation policy?
Bookings made directly with Sue Homestay Chrischurch Backpacker House. It can be cancelled 3 days in advance before date of your stay.
Please inform us your cancellation of booking as soon as possible. Please call our owner or email us to cancel your booking. We are unable to receive text messages and can therefore we will not accept this as a cancellation.
If you do not cancel your booking prior to arrival resulting in a no-show, you will be charged for nights within the cancellation period. If you cancel or postpone your confirmed booking within 3 days in advanced. Mean that Sue Homestay Backpacker House will make every reasonable effort to resell the room after all other rooms have been sold (this means the hostel needs to be full). We do not accept responsibility for any external situations, including but not limited to, travel delays, weather problems or vehicle breakdowns.
If you would like to cancel or change a booking date, please call our owner as soon as possible.
For the avoidance of any doubt, here’s how it works – if you book to stay on a WEDNESDAY, you need to inform us before on SUNDAY before 8am.
If you make a new short-notice booking within the cancellation period (for example, making a new booking after 8am Sunday for arrival on the Wednesday or before), your reservation is strictly non-refund unable to cancel.
What are your check-out and check-in times?
Check-out is anytime, just to inform our housemate and handover house key before leaving.
What are your reception hours?
We are free to check in as long as you inform us in advance before your arrival.
Do you have minimum stay periods?
We offer minimum stay is 1 day, cost are $25 per day. While Sue Homestay in Christchurch Backpacker House is open over Christmas. So if you are wish to stay the 25th of December, you must also be booked in for the 24th of December – there are no check-ins or check-outs on Christmas Day (25th December).
Do you have maximum stay periods?
No. Sue Homestay in Christchurch Backpacker House has no maximum stay, we have some guest are holding working permit in NZ stay for long term, so do not worry.
We take our guest’s privacy at high priority level in Sue Homestay in Christchurch Backpacker House. So that we only collect personal information we really need, we don’t share it with anyone unless you let us and we do everything we can to keep it safe.
Where can I park?
Parking is available on a first in, first served basis, but there is also nearby street parking, so do not worry about parking lot.
Can I smoke in my room?
Guest are not allow to smoke in the house. All Sue Homestay in Christchurch Backpacker House rooms are smoke-free in accordance with New Zealand law. So smoking is acceptable only outside in the garden.
What is your drug use policy?
Drug use is not permitted at Sue Homestay in Christchurch Backpacker House. If you use drugs on the property we will evict you without refund.
What is your alcohol use policy?
Alcoholic drinks are not permitted in the rooms, but can be enjoyed till 10pm in the common areas such as the kitchen and lounge. Please make sure bottles and cans are disposed of in the bins and the noise level is kept down after 10pm. Disorderly behaviour may result in cancellation of your stay without refund.
For the protection of all our guests, disorderly behaviour may result in cancellation of your stay without refund. This includes excessive drinking, excessive noise or disturbing of other guests.
What bedding do you provide?
Sue Homestay in Christchurch Backpacker House provides all bedding, including sheets, duvets, blankets, pillows. Everything you need do ask from our house owner, we will try our best to help.
My flight arrives late.
No problem. Late check-in is easy ,just have to inform our house owner so that he will be able open the door for you at anytime, so do not worry.
You’ll need to call our house owner or by Whatsapp to book confirm your room, and we also like to know your estimate of your arrival time. The easiest way to book is via directly to our house owner, we will confirm your booking promptly via email or whatsapp. Please note that if you do not receive a detailed booking confirmation, your booking may not have been confirmed. In this case we recommend contacting us as soon as possible.
Can you book my airport shuttle/bus/activity/tour for me?
Yes, Our owner have a thorough knowledge of local tourist activities and transport options. Let us know what you would like to do while here and we can get you a great deal help you plan it in advance. There is no charge for this service.
What about rental cars?
No, but we can recommend there is a lot of car rental nearby our house.
Do you have female share rooms?
Yes we have female-only share rooms, also we try to place women in rooms with other women wherever possible.
Do you have Male share rooms?
Yes we have male bunk share rooms, also we try to place men in rooms with other men wherever possible.
Do you accept group bookings?
Yes. Please contact us if you have more than 5 guest stay in Sue Homestay in Chrischurch Backpacker House. We will arrange for you in advance so that everything can do smooth. Minimum stays is 1 week.
Can I stay in the same Sue Triple Room as my friend(s)?
We can arrange for your friend into Sue Triple Room. Due to limited availability please inform us at least 1 week in advance so that we can arrange for you.
Children under 18 are allowed to stay in a private room when accompanied by a parent or guardian. All guest must be inform if all bookings including children, so our shared rooms are for 18+ guests only. Sue Homestay in Christchurch Backpacker House retains the right to cancel your booking without refund.
Can I stay with my child and do you have baby cots?
We recommend a minimum age of 5 years, but Sue Homestay in Christchurch Backpacker House staff may accept bookings for younger children provided a family room if available.
Please let us know if you are bringing an baby or toddler with you so we can book you into the most suitable room. Children over two years will incur a small charge, please let us know before booking. Do let us know if you bring along your baby to stay in Sue Homestay in Christchurch Backpacker House or cancellation of your stay without refund.
Can I bring my cat/dog/rabbit in Sue Homestay in Christchurch ?
Pets are not allow to bring when you stay in Sue Homestay in Christchurch Backpacker House.
When leaving behind items that cannot be collected by the council, such as extra large items (cupboards or mattresses). And also items that cannot go in a recycling, food or regular waste bin, extra charges to visit the dump. Also for any other waste collection point will result in your credit card being charged for the extra costs incurred.
Your safety is our priority, we will ensure lock all the door all the time.
Agreement with policies of Sue Homestay in Christchurch, terms and conditions.
Your reservation via the Sue Homestay in Christchurch Backpacker House website or elsewhere, is considered your full agreement with our terms, conditions and policies. The Sue Homestay in Christchurch Backpacker House website is the definitive source of information on our terms, conditions and policies. If you have questions that are not answered on our website, please contact us via email or call us on +64 0212025559 and we will be happy to help.
Sue Homestay in Christchurch Backpacker House Backpackers house owner retain the right to refuse accommodation at any time.
I have another question…
We’re happy to help – drop us a message or call us on +64 (0)3 366 8268 and we’ll get to work on your enquiry.